Do you want to fix PS4 Cannot Communicate using SSL error? The PS4 introduces its users to a huge range of games and provides a wholesome gaming experience. But recently, PS4 users have been facing an error. However, the error comes with a text message saying “Cannot Communicate using SSL”
Different causes can give rise to this error. So, if you are the one who is dealing with this same problem, then you have come to the right place. In this guide, we will talk about various effective methods that will help you fix the PS4 Cannot Communicate using SSL error.
Contents
- 1 Different Ways To Fix PS4 Error ‘Cannot Communicate Using SSL Error’:
Different Ways To Fix PS4 Error ‘Cannot Communicate Using SSL Error’:
Whenever it occurs this issue can be caused by a local network glitch that protects your console from connecting to PSN. So, in this situation, you can resolve it by resetting the console.
In case, if you’re using a Sonic Firewall device, the problem can only be fixed if you turn on Consistent NAT in your SonicWall settings. If you want to either turn off SSL Control or set the associated policy violation to simply log the event rather than blocking the connection.
If there is no dedicated firewall device is involved. Then you should investigate if UPnP (Universal Plug and Play) is turned on. If it isn’t you want to turn it on from your router settings to ensure that every relevant port used by your game console is forwarded.
But if you only view this issue while trying to use the integrated web browser while connected to a public WiFi. Then switch from HTTPS to HTTP load the pages.
However, in some situations, the issue occurs from a corrupted firmware. In this situation, you should try to install the new firmware through Safe mode and perform a power-cycling method.
Fix 1: Reset & Restart Router
The most common problem that will trigger this inconsistency is a network glitch that protects your console from connecting to PS Network. Some users fix the ‘Cannot Communicate Using SSL‘ issue by forcing their home network to reset or restart.
If this case is applicable, you can then start with a simple network refresh as it’s the less intrusive technique. Also, it can’t make any changes to your network settings and network credentials.
If you want to perform a simple network restart. Then push the power button on your router to disable it. Then wait a while before you enable the networking device. You can also assure yourself that the process is successfully completed by erasing the power cable from your power outlet. Then waiting for a few seconds just to drain the power capacitors.
If that doesn’t work, you should proceed further by resetting your network. But remember that this operation might also reset custom network settings and custom login credentials.
If you want to perform this operation, you want a sharp object as reset buttons are typically built inwards. Just press the buttons for a few seconds until you notice that all LEDs start blinking at once.
If you are still facing the ‘Cannot Communicate Using SSL‘ error then dive down to the other solution!
Fix 2: Turn On Consistent NAT
Whenever it occurs one of the most pressing requirements that trigger the ‘Cannot Communicate Using SSL‘ error if not turned on is Consistent NAT. This feature allows standard NAT policy to provide the best compatibility when it comes to P2P apps that work with consistent IP addresses that they want to connect to.
This is the case with VoIP integration and Playstation Network. After turning on Consistent NAT, the SonicFirewall (or a similar device) will be forced to assign the same mapped public IP address and UDP Port consistently to every internal private IP address.
Note: Playstation Network is built on older security principles and due to this, it’s dependent on VOIP for communication.
Many affected users face the ‘Cannot Communicate Using SSL‘ error can fix the problem after they accessed their SonicFirewall settings menu, turned on consistent NAT, and restarted the network security device.
Come let’s check how to enable consistent NAT on SonicWall:
Steps:
Note: In case you’re facing an issue with another firewall device, search online for specific steps on getting the issue resolved.
- Initially, access your SonicFirewall settings simply by opening your default browser and pasting the following IP address in the navigation bar:
https://192.168.168.168
Note: Remember that the device where you’re accessing the router address can be connected through the SonicWall device.
- At the other step, a prompt appears to insert your user credentials. Unless you changed your login to custom values, you can look for the default password and username inside the SonicWall user manual.
- When you’re inside the SonicWall settings menu. Simply choose Manage located at the top from the list of available main menus.
- When you’re inside the Managed menu. Simply use the newly appeared menu in the left-hand side to choose VOIP from under System Setup. Then, move ahead to the right-hand section and then check the box linked with Enable consistent NAT.
- When this modification has been enforced, restart your PC using your networking device and check if the problem is now fixed.
- Whenever your PS4 boots back up, try to connect it again and check if the issue is now fixed.
In case this solution didn’t let you resolve the issue or the steps weren’t applicable to your current situation. Then dive down to the solution below.
Fix 3: Turn Off SSL Control
Whenever it occurs, if you’re facing this issue with a PS3 or with an older SonicWall version, you want to turn off SSL Control on SonicWall settings (under Firewall Settings > SSL Control) – or simply set the option to Log rather than of Block.
On PS4 you should be able to get by with this option turned on when it comes to some games ports. But PS3 can refuse to connect to a PSN.
Lots of users have claimed that this operation was about the only thing that allowed them to conned through to PlayStation Network using their game console.
Come let’s check how to turn off SSL Control on Sonic Firewall:
Steps:
- Keep in mind that the device you’re trying to access Sonic’s firewall settings from is connected to the same network.
- Then, proceed further by accessing your Sonic Firewall device settings. You can also do this by opening your default browser and then pasting the given IP address in the navigation bar:
https://192.168.168.168
- At the other step, a prompt appears to input your user credentials. Unless you modified your login to custom values. Also, you can find the default username and password inside the SonicWall user manual.
- When you’re inside the SonicWall settings menu, choose Manage located at the top from the list of available main menus.
- With the Manage menu selected, simply use the left-hand menu to tap on Firewall Settings (under Security Configuration). Then, tap on SSL Control from the list of sub-items belonging to Firewall Settings.
- When you’re inside the SSL Control screen, either turn off SSL Control (under General Settings) or modify the default Action for policies violation from Block the connection and log the event to Log the event.
- When the modification has been enforced, restart your mobile and check if the problem is fixed at the other computer startup.
In case you’re still facing the same ‘Cannot Communicate Using SSL‘ error. Then dive down to the other solution below.
Fix 4: Turning UPnP
The issue can also occur because Network Address Translation (NAT) is not actually opened on the network that your PlayStation console is connected to. If this case is applicable, you can resolve the ‘Cannot Communicate Using SSL‘ error simply by opening the status of your NAT.
This method will ultimately ensure that any sort of connectivity issues caused by NAT inconsistency can’t occur, which might end up resolving the problem.
Although the instructions for doing so are quite different depending on your router/modem version. So the core steps given below are the same, besides the platform.
Here’s a quick step by step article on turning on UPnP (Universal Plug and Play) on the router that you’re connected to allow the networking device to forward every required port automatically to avoid problems like the ‘Cannot Communicate Using SSL‘ error:
Steps:
- Initially, make sure that your PS4 console is connected to the same router that is mediating the Wi-Fi connection. When you’ve made sure of this, input 192.168.0.1 or 192.168.1.1 and hit Enter to open up the Settings page of your router.
Note: When these two default addresses should work, but they don’t find online for specific steps while accessing your router settings.
- When you’re at the initial login page, add the credentials for your router settings (these are quite different than your network credentials). Unless you modified your default passwords and username, the default values should either be ‘admin‘ or ‘1234‘.
Note: But if these credentials don’t work for you, look online for particular steps on resetting your router version back to the default values.
- Once you’re finally moving inside your router settings, searching for the Advanced settings menu. After you specify e it, head over to the NAT forwarding tab and view for the UPnP sub-menu.
Note: Well, depending on your manufacturer, the menu looks quite different and the UPnP settings might be located elsewhere. If you can’t find them, search online for specific steps on turning on UPnP according to your networking device version.
- Whenever you turn on UPnP, restart both your modem or router and your game console so that every port is opened.
- When the next console startup is complete. Just try to connect your PS4 to the same network and check if the ‘Cannot Communicate Using SSL‘ error is fixed.
If you are still facing the ‘Cannot Communicate Using SSL‘ error then dive down to the other solution!
Fix 5: Use HTTP Rather Than HTTPS
If you’re facing the ‘Cannot Communicate Using SSL‘ error when trying to use the built-in PS4 web browser to visit a web page when connected to a public network (Hotel WIFI, Schol Network, etc). Then there is one quick solution that many users have successfully used to get the issue fixed.
Whenever it occurs, you can manually adjust the web address to simply use the unsecured variant of that page.
Some users facing the same issue have discovered that the ‘Cannot Communicate Using SSL‘ error can be avoided after hitting on the Dpad and just erasing the s out of ‘http(s)’.
Whenever you erased the S from HTTPS. You can then load the page again and check if the problem is now resolved.
If you are still facing the ‘Cannot Communicate Using SSL‘ error then dive down to the other solution!
Fix 6: Updating Firmware Model In Safe Mode
If none of the workarounds fix the issue. You can then try to consider the fact that you are dealing with some sort of firmware issue. This can be another reason for the error ‘Cannot Communicate Using SSL‘while trying to connect to a network.
If the case is applicable, and you have some pending System Software updates that are not installing conventionally. Well here are some instructions that can help you to fix the issue:
Steps:
- Initially, start your PS4 and then access the Notifications panel from the main dashboard. After you do this, choose the update notification. Then hit the Options button to remove every pending update from the Notification panel.
- When you manage to remove the notification. You can simply disable your PS4 completely and wait until it’s fully disabled.
Note: Make sure that putting your PS4 in hibernation mode will break this method.
- Whenever your PC is completely disabled, hit and hold the power button until you hear 2 beeps. You should hear the first one immediately once you start holding the button and the other one for a few seconds.
- When you hear the second beep. Your PC will automatically enter Safe Mode. Whenever you view the next screen, simply connect your DualShock4 controller to your console through the USB cable. You can then hit the PS button on the controller.
- Well, if your controller is connected to the Safe Mode interface. Then simply use it to choose Option 3: Update System Software.
- Wait a while until the new software is installed and downloaded. You can then follow the on-screen steps to install the latest variant on your console.
- When the process is complete. Your PS4 will restart and the new firmware variant will be enforced.
In case you’re still facing the same issue, dive down to the other solution below.
Fix 7: Modifying Default DNS
Various users fix the ‘Cannot Communicate Using SSL‘ error by modifying the default DNS addresses to Google’s equivalents or IPV6 defaults.
Various users have confirmed that after doing this and restarting their PC, the issue was resolved.
Here are the following steps on changing default DNS addresses on a PS4 console:
- Head over to your PS4 console and move to the main dashboard menu. When you get there, move to Settings > Network > Set Up Internet Connection.
- Once you do this, select either Wi-Fi or LAN, depending on the network type that you’re using.
- Then, select Custom when prompted by the other menu and then set the IP Address to Automatic.
- When a prompt appears and asks you to specify the DHCP Host Name. Then select Do Not Specify.
- Then, specify the DNS Settings to Manual. You can also specify the Primary DNS to 8.8.8.8 and the Secondary DNS to 8.8.4.4. This is the default DNS address for Google.
Note: If you want, you can then consider using the IPV6 defaults:
Primary DNS – 208.67.222.222
Secondary DNS – 208.67.220.220 - When the default DNS has been changed. Then repeat the action that was earlier triggering the problem and then you are good to go.
If you are still facing the ‘Cannot Communicate Using SSL‘ error then dive down to the other solution!
Fix 8: Hard Resetting PS4
If you’re still facing the same ‘Cannot Communicate Using SSL‘ error. Then there is a possibility that you’re dealing with some sort of corrupted data that is being stored temporarily.
Conclusion:
So, here’s all about ‘Fix Cannot Communicate Using SSL Error’. Try these troubleshoot workarounds and then let us know in the comments which method fixed the login problem.
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