The Netflix error code NW-2-5 highlights a network connectivity problem. However, it means that your device can’t reach the Netflix service and is quite common and complex Netflix problems to check and fix it. Also, it means that your device can’t be connected to the internet, or there is something securing the device from connecting to Netflix.
This error code can also be caused by an issue with your device, your home network, or your Wifi connection. When Netflix error code NW-2-5 appears, your device shows this message on the display screen.
Error code NW-2-5 also generates on some of the devices using a Netflix app. It includes game consoles, streaming devices such as Blu-Ray Players, Roku, and smart televisions.
Important Note:
This article works for all devices that can stream Netflix, but there are some particular steps called out for PlayStation or Xbox users.
Contents
- 1 Fix Netflix Error Code NW 2-5
- 2 Does Your Network Support Streaming Or Not?
- 3 How to Check If Your Device Is Connected to the Wifi Or Not
- 4 Restart Your Device and Home Wifi – [How To]
- 5 How to Check Your DNS Settings
- 5.0.1 Step 1:
- 5.0.2 Step 2:
- 5.0.3 Step 3:
- 5.0.4 Step 4:
- 5.0.5 Step 5:
- 5.0.6 Step 6:
- 5.0.7 Step 7:
- 5.0.8 Step 8:
- 5.0.9 Step 9:
- 5.0.10 Step 10:
- 5.0.11 Step 1:
- 5.0.12 Step 2:
- 5.0.13 Step 3:
- 5.0.14 Step 4:
- 5.0.15 Step 5:
- 5.0.16 Step 6:
- 5.0.17 Step 7:
- 5.0.18 Step 1:
- 5.0.19 Step 2:
- 5.0.20 Step 3:
- 5.0.21 Step 4:
- 5.0.22 Step 5:
- 5.0.23 Step 6:
- 5.0.24 Step 7:
- 5.0.25 Step 8:
- 6 Improving Your Wifi Connection
- 7 Contact Your ISP For Help
Fix Netflix Error Code NW 2-5
These steps are given below you want to take to resolve error code NW-2-5 might differ slightly relying on the device you are using. For example, you can’t examine or modify the DNS settings on some devices.
If you want to fix a Netflix error code NW-2-5 then dive down below:
Step 1:
Hit Try Again on the error screen: Certainly, that’s all you need to do.
Step 2:
Restart your device: If your device has a sleep mode, you should remember that you completely shut down and restart the device. In some situations, you want to unplug the device for 1 minute after turning it off.
Step 3:
Check to remember that your device is connected to the Wifi: Some devices have a function that examines the Wifi connection for you. If your device lacks such a function, then try to stream a video or view a web page using an app besides Netflix.
Step 4:
Check that the network you are connected to supports or compatible streaming: Are you connected to a shared Wifi connection at a business, hotel, or university? If so, the network administrator might have turned off access to streaming services. Simply contact the network administrator if you don’t know.
Step 5:
Restart your home network. Turn off both your modem or router, if they are separate devices. You might also want to unplug them to fully resolve the issue.
Step 6:
Check your DNS settings. Some devices enable you to check the DNS settings, and some don’t. If you can’t check the DNS settings on your device, you will have to ignore this step.
Step 7:
Try an ethernet connection, or better your Wi-Fi signal. Using a wired ethernet connection gives the best streaming experience. If that’s not possible, reposition your device and router to take the powerful Wi-Fi signal possible.
Step 8:
Contact your ISP. If you still encounter a problem after following these steps, there might be a problem with your Wifi connection or your ISP probably encountering a larger issue.
Note: Some ISP offer parental controls. You might want to turn off the parental controls or modify the settings, to use Netflix.
Does Your Network Support Streaming Or Not?
Some networks turn off streaming to save on bandwidth or for other reasons. If you’re connected to the Wifi through a hotel, university, or another large network, then you want to contact the network administrator to check out if streaming has been turned off.
If you have your own Wifi connection, with your own router or modem, then this problem can’t apply to you.
How to Check If Your Device Is Connected to the Wifi Or Not
As error code NW-2-5 is a connectivity error. So the very first thing you want to rule out is the Wifi connectivity issue. The best method to fulfill this will quite different from one device to the other because of the differing availability of troubleshooting tools.
Some video game consoles have a choice to check the internet connection. If your device has this sort of test, then you want to run it. If it displays that you can’t connect to the Wifi. Then remember that your device is connected to the perfect network. You might also want to turn off and reenable Wifi connectivity on your device to get things working properly.
If your device lacks the test of internet connection. Then open any app rather than Netflix that needs an internet connection to function. If that app can easily open, then you are connected, and you can move on to the other step.
Restart Your Device and Home Wifi – [How To]
In many situations, just power cycling your devices will resolve the issue such as Netflix code NW-2-5. It means that you want to fully shut down your devices, unplug them, or plug them back in and enable them.
Some devices have a low power or sleep mode that they enter once you push the power button or turn them off via an on-screen menu. This is due to it’s necessary to remember that you can actually switch off the device and then unplug it.
Restarting your home Wifi works in the same way. Switch off your router or modem. Then unplug them. You can then plug them back in and enable them. In some cases, between 10 and 20 seconds is a long time to wait before connecting your devices back in. You might want to leave them unplugged for 1 minute.
Once you have restarted your device and home Wifi, you want to check and remember that your device has connected to the accurate network.
How to Check Your DNS Settings
Some devices enable you to check your DNS settings, which can be helpful in resolving Netflix code NW 2-5. If your device can’t support this, then you have to move on to the next step.
Here’s how to check your DNS settings on a PlayStation 4 (with PlayStation 3 settings in parentheses):
Step 1:
Head over to Settings.
Step 2:
Choose Network (Network Settings on PS3).
Step 3:
Choose Set Up Internet Connection (Internet Connection Settings, then OK, then Custom).
Step 4:
Select Use Wi-Fi (Wireless) once you are connected wirelessly, or Use a LAN Cable (Wired Connection) if you are connected through an ethernet cable.
If you are connected through Wi-Fi:
- Under Use Wi-Fi, choose Custom (WLAN section, Enter Manually, hit right on the d-pad to choose IP Address Setting)
- Choose your Wi-Fi network.
If you are connected through ethernet
• Choose Custom (Auto-Detect) for the Operation mode.
Step 5:
Select Automatic for the IP Address Settings.
Step 6:
Pick Do Not Specify (Do Not Set) for the DHCP Host Name.
Step 7:
Select Automatic for the DNS Settings.
Step 8:
Pick Automatic for the MTU Settings.
Step 9:
Select Do Not Use for the Proxy Server (then Turn on for UPnP, then save settings with the X button)
Step 10:
Select Test Connection.
Here’s how to check your DNS settings on an Xbox 360:
Step 1:
Hit the Guide button on your controller.
Step 2:
Move to Settings > System Settings.
Step 3:
Then choose Network Settings.
Step 4:
Locate your network and choose Configure Network.
Step 5:
Choose DNS Settings > Automatic.
Step 6:
Turn off your Xbox 360, and then enable it.
Step 7:
Check to view if Netflix works.
Here’s how to check your DNS settings on an Xbox One:
Step 1:
Hit the Menu button and choose Settings > All Settings.
Step 2:
Then choose Network.
Step 3:
Pick Network settings.
Step 4:
Choose Advanced settings.
Step 5:
Pick DNS settings.
Step 6:
Choose Automatic.
Step 7:
Hit the B button.
Step 8:
Check to view if Netflix works.
Improving Your Wifi Connection
In some situations, just improve your Wifi connection will resolve a Netflix code NW-2-5. The way to do this is to remember that your device has a powerful connection available.
Also, it’s possible to stream video from services such as Netflix over Wi-Fi, a poor signal, crowded network, or many disturbance from other nearby networks that can result in many issues. The simplest way to totally erase these issues is to use a wired connection.
If it’s at all possible, try to connect your streaming device to your router using a physical ethernet cable. Some devices can’t have an ethernet jack, but you can also buy a USB-to-ethernet adapter dongle for these devices.
An alternative way to rule out a poor Wifi connection is to attach your device directly to your advanced ethernet cable and take the router out of the equation. This isn’t a permanent solution, as you can’t be able to connect other devices or use your internet until you reconnect the router.
If the code NW-2-5 went away when you directly connect your device to the router, then the issue is in your router or your internet signal strength. Simply try to re-positioning your router and device so they are close as possible, and erase lots of obstacles as you can.
Contact Your ISP For Help
After following all these steps, and you still encounter Netflix code NW-2-5, then the only choice left is to contact your internet service provider. You might have a hardware problem with your router, modem, or streaming device. But it’s more likely that there is an issue with your Wifi connection.
In some situations, Netflix code NW-2-5 can’t cause issues with your ISP or internet service provider itself. These problems are typically fixed when the ISP resolves the issue with its equipment. If you wait for a while, and the issue resolves itself, then your ISP was probably to blame.
Conclusion:
Here’s all about “Fix Netflix Error Code NW-2-5”. Whatever the given methods you used, you can easily fix Netflix error code NW-2-5. If you want to share any other thing regarding the article then let us know below. For further queries and questions let us know in the comment section below!
Also Read:
